Donna was amazing! ALL of the other reviewers are totally correct. We wanted to purchase a condo in the city but knew little about the city going into the process. (We live out on the peninsula) I selected her because of her wonderful reviews on YELP. She was patient, understanding, professional and kind. She first showed us many properties in different areas so we got a feel of what was out there and where we might want to purchase a property. When we found the place we wanted, Donna exceeded our expectations and then some. She knows the market and knows how to write a winning bid. In fact, when we wrote our bid, there were several competing bids. Ours was not the highest. She wrote the offer in such a way that we didn't get into a bidding war. Ours was the one accepted! I found out later that she is so highly respected by other realtors that her bids are taken very seriously. I'm sure that had something to do with it. In the end, we were able to purchase a fantastic condo at a great price in Cow Hollow, complete with a view. We wouldn't think of using any other realtor in San Francisco

A little while ago I bought my first house - there was almost a bidding war which would have taken it out of my price range, but Donna avoided all that and got a firm agreement from the other agent that it would be to me. Since everything was new to me she spent as much time as I needed explaining everything that came up and making sure that all the paper work was in order. I think the main reason that all her reviews are 5 star, is that she treats you like her one and only client. Your concerns are her concerns, and she works incredibly hard and has a lot of experience to make things go smoothly and the way that you want. Emails and phone calls are answered very quickly and thoroughly - you will never be left wondering what is happening. The selling agent / seller stalled on getting some things fixed, so to keep everything on track, Donna took money out of her own commission to go into the closing costs. She said that me being happy with the buying process, and her reputation was worth more than the money. Donna'ss email signature says " I always strive to give the very highest level of customer service ". Believe it - you will be very happy if Donna is your agent.

Donna is a fantastic realtor, and guided these first-time homebuyers painlessly through the process. We'd use her again in a heartbeat. My fiancee and I decided to take the plunge into homeownership, but we couldn't afford much--$500K gets you the snub from most realtors in this town. Donna treated us like we were her only clients. She invited us to her (gorgeous) house and walked us through the entire process. We were interested in getting a TIC, which I've learned is a painful process for realtors. Donna didn't flinch. She told us she'd handle a TIC for us, but also informed us of the risks involved with TICs. Thanks to Donna's insight, we ultimately decided to go with a condo instead. Over the next week, Donna hooked us up with some online listings and took us to see several condos that fit our budget. She asked all the right questions, including plenty of things I wouldn't have thought to ask. When we finally found our loft in SoMa, Donna handled all the paperwork for both us and the seller (the seller was unrepresented). The seller wanted to close quickly, which would have caused us to lose our first time homebuyer's credit. Donna made us stiffen our spine and we ultimately got the seller to concede. That's $10K in the bank right there. Donna made sure we signed our papers, returned all our phone calls and emails the same day, and treated us like we were buying a million dollar home. She gave us recommendations for a lender and a painter, both of whom were way better than the people I found on my own. A month after we finally moved in, Donna took us out for a nice dinner and bought us a bunch of really thoughtful gifts. She didn't need to do any of that, but it was an extra flourish that showed us she really cared. In short, if you're buying your first home, you can't go wrong with Donna. Lots of realtors are condescending to young couples, but Donna treated us with care and respect. We love our new home and we have her to thank!"

Donna is a saint. We interviewed Donna alongside 4 other realtors when we began our real estate search. She was the only one who didn't rush us, and made us feel like she would be willing to go above and beyond for us. Mind you, we took each of the reatlors on a "date" to view property together - we wanted to see how they interact with selling agents and with us when we toured a property. It was during the date, that Donna shined. Not only did she introduce herself to the agent, she asked about disclosures (# out), level of interest, seller's preferences towards financing/sales etc.. She was willing to work and get as much information out of the selling agent as possible in order to set us up for success. Donna pushed us when appropriate (we hemmed and hawed over properties and neighborhoods), was willing to listen to us as we considered neighborhoods not originally in our target, comforted us when we realized said neighborhoods weren't in our target for a reason, and consoled us when we lost out on a few bids. More importantly, when we needed to move fast on a property, she was willing to work at all hours to set up inspections, review disclosures, sign paperwork - everything. There are a lot of realtors out there, some with snazzier websites and flashier mailings, but we truly believe that no one will work as hard as Donna to get you into the property you want.

We became aware of Donna Cooper through the strong endorsement of a friend, and engaged her to sell our home. It was a very positive and successful experience for us, with our home selling quickly and for significantly over asking price in a challenging market. What stands out to us about Donna: * Focused: unlike some agents, Donna does not take on a lot of properties at the same time. This meant that she could direct almost all her attention on our sale, and it showed. It was really like having a full-time partner. * Strong Communications: she was fantastic at keeping us up to date, which was crucial since we were out of the country during the whole process. She would call or write whenever any issues arose (day or night), and I have over 150 emails from her! * Straightforward: we appreciate the fact that Donna told us exactly what was good and bad about our property from her perspective. * Ownership: Donna didn't just keep to her role, but got involved with every phase from staging to settlement to make sure everything was on track. We had to do very little on our side, except to get updates and make the occasional decision. * Strategy: Donna's strategy for pricing and managing the offers turned out to be excellent, and we believe was key to getting the best price and terms. In short, we would highly recommend Donna for your real estate needs, and look forward to working with her and Hill and Company in the future!

Donna is honest, trustworthy, experienced and helpful. she's not afraid to tell you the truth about a deal, and will fight for you when you need it. she warned us our TIC negotiations could get hairy, and she was right. but she helped us survive those nightmarish 4 months, and we are very happy with the place we got. she's also been generous, friendly and has given us many thoughtful gifts. i can heartily recommend Donna!

Donna is a fantastic realtor, and guided these first-time homebuyers painlessly through the process. We'd use her again in a heartbeat. My fiancee and I decided to take the plunge into homeownership, but we couldn't afford much--$500K gets you the snub from most realtors in this town. Donna treated us like we were her only clients. She invited us to her (gorgeous) house and walked us through the entire process. We were interested in getting a TIC, which I've learned is a painful process for realtors. Donna didn't flinch. She told us she'd handle a TIC for us, but also informed us of the risks involved with TICs. Thanks to Donna's insight, we ultimately decided to go with a condo instead. Over the next week, Donna hooked us up with some online listings and took us to see several condos that fit our budget. She asked all the right questions, including plenty of things I wouldn't have thought to ask. When we finally found our loft in SoMa, Donna handled all the paperwork for both us and the seller (the seller was unrepresented). The seller wanted to close quickly, which would have caused us to lose our first time homebuyer's credit. Donna made us stiffen our spine and we ultimately got the seller to concede. That's $10K in the bank right there. Donna made sure we signed our papers, returned all our phone calls and emails the same day, and treated us like we were buying a million dollar home. She gave us recommendations for a lender and a painter, both of whom were way better than the people I found on my own. A month after we finally moved in, Donna took us out for a nice dinner and bought us a bunch of really thoughtful gifts. She didn't need to do any of that, but it was an extra flourish that showed us she really cared. In short, if you're buying your first home, you can't go wrong with Donna. Lots of realtors are condescending to young couples, but Donna treated us with care and respect. We love our new home and we have her to thank!

Words cannot describe how lucky we were to work with Donna Cooper. I would highly recommend her to everyone. We are first time buyers and were guided the whole way through this crazy process with such care and professionalism. We are so new to all this and are small beans but she never made us feel this way. Donna understood the importance of getting us our first house and followed up on ALL angles possible to ensure that we would be able to attain our new home. She not only got us our dream home, but she made the process seem like a piece of cake. She kept us informed, educated us on the process, and continues to follow up with us. I can't thank her enough. I agree with everyone else who has given Donna Cooper five stars. She gives 110%. She is all about integrity and excellence. Extremely detailed and patient and on top of all this, she is such a kind soul. I really can't imagine getting any better service than this. If you want to be part of a winning team, you can with Donna. She is undeniably the BEST at what she does.

Keith & I worked with Donna for just 2 months & she was spot on with her 2nd choice of a property to show us - at first I wasn't looking to make a move, but Keith was curious about the market - so she gave us some space after looking at 1 property - when she showed us the condo we were to buy in mid January, we loved it - we signed papers the same day! her manner is very attentive, courteous & extremely professional - we felt extremely comfortable with Donna & think verrrry highly of her!

Completely professional. This lady TAKES CARE OF BUSINESS. She was particularly careful and thorough during our escrow, much more so than my previous purchase. Thank you Donna!

Working with Donna was FANTASTIC! She took the time to get to know me/my husband's wants and needs in a new home and went the extra mile by driving with us to appointments. Every time I called her she made time to answer my many questions (as a typical 1st time home buyer). She was knowledgeable and was always quick to reply to my questions with complete answers. Even after our offer was accepted and closed, she's been a resource for us with movers, insurance agents, alarm companies, etc. I would HIGHLY recommend Donna to others looking to buy (or sell) a home. She made the process seamless for us (and enjoyable) and we are now VERY HAPPY in our new home!

I'll add my voice to the chorus of approval for Donna. She is outstanding. I worked with Donna this past summer to purchase my first home. I moved back to SF from the east coast, so while I knew the city, I couldn't be present during our initial discussions and open houses. Despite this obstacle, Donna instantly established a rapport with me and worked with me to understand what I needed. Donna earned my trust because she always followed my instructions, but also always gave me her opinion. Finding both in one person is rare and valuable. Once I was back in SF and actually purchased a home, Donna was invaluable. She walked me through the process, represented me in negotiations, and provided valuable counsel in managing the seller's agent, competing buyers and outside parties. As an added bonus, she referred me to a mortgage broker who gave me the best loan terms I could find.

If I could give more than five stars, I would, because Donna Cooper is truly a phenomenal real estate agent. What most first-time buyers don't realize is that your agent can make or break your first purchase. SF is a small city; most realtors know each other and judge a seller/buyer by the agent representing them. In our case, Donna was a key reason we were able to score a major deal with our new home in Noe. The listing agent told us that a big reason she went to bat for us when trying to convince the sellers to accept our offer was because of Donna's reputation. In addition, Donna was honest, real and uber picky. She would steer us away from properties she didn't think were up to snuff and would point out flaws we didn't even see. All in all, Donna has a lot of integrity, and was always responsive and diligent. I wouldn't recommend anyone else looking to buy real estate in San Francisco. Donna is the best of the best.